Please remeber we make by order. Please email us directly with questions and queries. 

Returns & Exchanges 

We would be happy to help you with your return. Any product that has not been used, is still in it's original packaging, and has been purchased in the last 10 days is eligible for return. Once we receive the item back to our facility and have ensured it meets the return criteria, we will issue a shop credit for the purchase price of the item (refund will not include shipping charges). Please email This email address is being protected from spambots. You need JavaScript enabled to view it. to process your refund.

 

Exchanges will be allowed if the garment is returned in its original packaging, hasn’t been damaged or worn, with fair reason. Exchange needs to be requested within 10 days of receiving of items. Exchange is only possible if the item is still available on the website. End of season / collection sale items can not be exchanged.

Clients are responsible to return the package to our facilities in Pretoria, SOuth Africa (please email for exact address and also to arrange a time) at their own cost. They are also responsible for the extra cost to have the new item delivered. For Vouchers ALL courier costs will be deducted and a voucher will be mailed to customer. 

Incorrect items will be collected and returned by BABA Collection at our own cost.

Clients must inform us within 7 days of delivery if a garment is damaged or incorrect for a possible exchange.

Please note that all our items are hand made and may differ slightly from one another or from the images.

We are constantly improving our products and may improve a pattern or fabric at any time. Our garments are hand made and may have slight differences in length, size and colour.

 

Please note no refunds or exchanges on swimwear items.

 

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